Login
Sign Up

Privacy Policy

Overview

We’re Cloud Cooperative Multipurpose Society Limited (‘we’, ‘our’, ‘us’) and operate under the name Cloud Cooperative. We’re duly licensed and regulated by the Lagos State Government under the Cooperative Societies Act (2013) as amended.

This policy describes what information we collect about you, how we collect, retain, process and use the information you share with us, and with whom we share that information. You don’t have to share any information with us, but to use our services, we’ll need some information from you.

This policy also contains information about when we share your personal information with third parties (such as our service providers and credit bureaus).

What information do we collect?

Information you give us on Cloud Cooperative

We collect and use any information you supply when you interact with any of our touch points. When you open an account with us, you share details like your name, BVN, address and a picture.

By using our app to transact, you also share details of your transactions with us as well as other information associated with the transaction such as amount paid as contribution to the Cooperative, amount applied for a loan, amount paid for products or services, and merchant information.

  • Details you give when you sign up for a Cloud Cooperative account, like your BVN, name, date of birth, gender, phone number, residential address, and email address.
  • Your profile picture.
  • Also, if you choose to close your Cloud Cooperative account, we will delete any data we have previously collected from you.
  • Information you give us through the in-app chat so we can help you.

Information you give us when you contact us

If you contact via other means than the in-app chat, we collect the following information so we can answer your questions or take action.

  • The phone number you’re calling from and information you give us during the call
  • The email address you use and the contents of your email (and any attachments).
  • Public details from your social media profile (like Facebook, Instagram or Twitter) if you reach out to us via these platforms, and the contents of your messages or posts to us.

Information we collect when you use Cloud Cooperative

  • Your IP address

Information we get from third parties

As part of our KYC (Know Your Customer) process, we run checks on the information you supply during signup. Also, we run further checks with the credit bureaus to check if we can offer you a loan.

How do we use your information?

The Nigerian Data Protection Regulation says we need to have a lawful basis for using your personal information. At least one of the following must apply: contractual or legal duty, legitimate interest, public interest, vital individual interest or consent.

Contractual Obligation

We collect certain data from you to fulfil the contract we have with you, or to enter into a contract with you. We use this data to:

  • Give you the services we agreed to in line with our terms and conditions.
  • Send you messages about your account and other services you use if you get in touch, or we need to tell you about something.
  • Exercise our rights under contracts we’ve entered into with you, like managing, collecting and recovering money you owe us.
  • Investigate and resolve complaints and other issues.

Legal Duty

We have to ensure we aren’t breaking any laws by preventing illegal activities like money laundering and fraud. To do this, we need your data to

  • Confirm your identity when you sign up or get in touch.
  • Prevent illegal activities like money laundering, tax evasion and fraud.
  • Keep records of information we hold about you in line with legal requirements.

Legitimate Interest

In some instances, we need to use the data you supply us for our legitimate interests. This means we’re using your data in a way that you might expect us to, for a reason which is in your interest and doesn’t override your privacy, interests or fundamental rights and freedoms.

Consent

For certain information, we’ll ask for your consent. We’ll ask for your consent to:

  • Market and communicate our products and services. You can always unsubscribe from receiving these if you want to.

Who do we share your information with?

In some instances, we will share the information provided with some third parties that we do business with, like financial institutions, merchants and their service providers, credit agencies, or with law enforcement agencies when required.

How long do we keep your data?

We keep your information as long as you are a Cloud Cooperative member and for any additional period as required under applicable law or regulations.

These retention requirements supersede any right to erasure requests under applicable data protection laws. We cannot therefore erase your data in relation to your Cloud Cooperative Account until after this time period, however we can assure you that your data will be held safely and securely whilst under our supervision.

When do we delete your data?

We are basically storing and processing your personal data only as long as it is necessary to perform our obligations under the agreement with you or as long as the law requires us to store it.

If you choose to delete your Cloud Cooperative account, we will delete any data you have previously given us.

What are your rights?

You have the right to access and request the information that we have for you in our records.

You may also ask us to delete our record of you, restrict the way in which we use your personal information, request a copy of the information we hold about you, ask that we update the personal information we hold about you or correct such personal information which you think is incorrect or incomplete, and we will grant this request as long as we’re legally allowed to.

You also have the right to object to us using your information for our marketing purposes or any additional services we may be offering you.

Lastly, you may also withdraw any consent you’ve previously given us.

How to make a complaint

At Cloud Cooperative, we’re extremely committed to respecting and protecting your information. If you have any worries or reservations about your personal information, please contact our Data Protection Officer by: